Privacy Policy

1. Introduction

Welcome to VideoCome ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website and services (collectively, the "Service"). By using our Service, you agree to the practices described in this Privacy Policy and our Terms of Service. If you do not agree with these policies, please discontinue use of our Service immediately.

2. Definitions

3. Information We Collect

We collect information necessary to provide and improve our Service, including:

4. How We Use Your Information

We use collected information for the following purposes:

• (a) To provide, operate, and maintain our watermark removal Service;
• (b) To process your video files and deliver processed content to you;
• (c) To manage your account and authenticate users;
• (d) To process payments and prevent fraudulent transactions;
• (e) To communicate with you regarding your account, service updates, and support requests;
• (f) To improve, personalize, and optimize our Service based on usage patterns;
• (g) To monitor and analyze trends, usage, and activities in connection with our Service;
• (h) To detect, prevent, and address technical issues, security threats, and fraudulent activity;
• (i) To comply with legal obligations and enforce our Terms of Service;
• (j) To send promotional communications (you may opt out at any time).

5. Video Content Processing and Storage

6. Limitation of Liability and User Responsibilities

7. Disclosure and Sharing of Information

We may disclose your information in the following circumstances:

• (a) Service Providers: We share data with third-party vendors who assist with hosting, payment processing, analytics, and customer support;
• (b) Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government requests;
• (c) Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity;
• (d) Protection of Rights: We may disclose information to protect our rights, property, safety, or that of our users or the public;
• (e) With Consent: We may share information with your explicit consent or at your direction.

We do not sell your Personal Data to third parties for marketing purposes.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or security breaches.

9. Data Retention

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection standards. By using our Service, you consent to the transfer of your information to these locations. We take appropriate measures to ensure your data receives adequate protection in accordance with this Privacy Policy.

11. Your Rights Under GDPR (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:

• (a) Right to Access: Request copies of your Personal Data;
• (b) Right to Rectification: Request correction of inaccurate or incomplete data;
• (c) Right to Erasure: Request deletion of your Personal Data;
• (d) Right to Restrict Processing: Request limitation of how we process your data;
• (e) Right to Data Portability: Request transfer of your data to another service;
• (f) Right to Object: Object to processing of your Personal Data;
• (g) Rights Related to Automated Decision-Making: Rights regarding automated processing and profiling.

To exercise these rights, contact us at support@videocomm.com. We will respond within one month of receiving your request.

12. California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• (a) Right to Know: Request disclosure of Personal Data we collect, use, and share;
• (b) Right to Delete: Request deletion of your Personal Data;
• (c) Right to Opt-Out: Opt out of the sale or sharing of Personal Data (we do not sell Personal Data);
• (d) Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights;
• (e) Right to Correct: Request correction of inaccurate Personal Data;
• (f) Right to Limit Use of Sensitive Personal Information.

To exercise these rights, contact us at support@videocomm.com or use our online form. We will verify your identity before processing requests.

13. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings;
• Authenticate users and prevent fraud;
• Analyze site traffic and usage patterns;
• Provide personalized content and advertising;
• Improve Service performance and user experience.

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality.

14. Third-Party Services and Links

Our Service may use third-party services for payment processing, analytics, hosting, and other functions. These providers have their own privacy policies, and we are not responsible for their practices.

Our Service may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.

15. Payment Information

We use third-party payment processors (such as Stripe, PayPal, or similar services) to handle all payment transactions. We do not directly collect, store, or process your payment card details.

Payment information is handled securely by our payment partners in compliance with PCI-DSS standards. Please review their privacy policies for information about how they protect your payment data.

16. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at support@videocomm.com.

17. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Our Service does not currently respond to DNT signals. We continue to collect information as described in this Privacy Policy regardless of DNT settings.

18. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page. We will notify you of material changes via email (if provided) or through a prominent notice on our Service.

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.